You can call in advance with these hotels booking through the Amex FHR program and they will pretty much guarantee your upgrade over the phone. Trust me, you don't have to deal with this nonsense at like a Ritz Carlton or the Four Seasons which are true 5 star resorts. If I wanted to haggle about every little thing, I would just stop by the nearest car dealership. I'm not sure I would come back to this hotel anymore. An otherwise good stay turned into a bad experience at checkout. Apparently, she forgot to put in the notes that it would be free and had to have an unpleasant conversation with the hotel manager to get that ridiculous $80 charge removed. The hotel also tried to charge me $80 for a rollaway bed when the front desk clerk who checked me in said it will be comped due to the double bed rooms being fully booked. Believe me, it will save you the hassle of complaining when you check out.

When you check in, make sure to ask if Dunkin Donuts or the drugstore is not included in using the $100 property credit. They keep changing their policies around. You can't use it at Dunkin Donuts is the only exclusion which they did not inform me about at check in but the drugstore is allowed now but wasn't allowed last time. You get $80 in breakfast credit and another $100 property credit, but you have to be careful with the $100 property credit. You can't go back to the regular rooms (Premier King). Once you stay at the signature suite, the regular rooms (Premier King) are a huge disappointment. I stayed at this hotel 6 months ago and booked the cheapest room (Premier King) and got upgraded to the signature suite with a harbor view too. In order to get upgraded to a signature suite, you must book a king bed room with a harbor view (Premier King Harbor View), which is like $50-$70 more per night than the cheapest room (Premier King) so that you can get $500 more value to be upgraded to a signature suite since that is the next 1 level upgrade. It is the same exact room but with a harbor view. To be more specific, if you book the cheapest room (Premier King), you will only be upgraded to the same room (Premier King) but with a harbor view which is not really an upgrade. The hotel changed their policy and now is only offering a 1 level upgrade. The prior reviews from other AMEX FHR customers say that if you book the cheapest room (Premier King), you will get upgraded to a Signature Suite.

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